Privacy Policy

When you contact ProOne Web, request a quote, submit a form or communicate with us, we may collect your name, business name, email address, phone number, service interest, budget range, project details, messages and normal business communications.

We may collect marketing opt-in preferences, website usage data, device and browser information, referrer data, approximate location and other technical information if analytics or performance tools are enabled.

For client portal, hosting, domain, DNS, SSL, business email, Microsoft 365, Google Workspace, SEO, advertising or digital systems services, we may collect account, service, setup and support information needed to deliver those services.

Billing and payment-related information may be collected for quoting, invoicing and account management. Payment card details should be processed by payment providers and should not be intentionally submitted through general contact forms.

We collect information through website forms, email, phone or direct communication, service onboarding, project work, support requests and client portal features.

We may also collect information through analytics tools, security tools, form protection systems and third-party platforms where you authorise access or where access is needed to deliver agreed services.

We use information to respond to enquiries, prepare quotes, deliver website, hosting, domain, DNS, SSL, business email, Microsoft 365, Google Workspace, SEO, advertising and digital systems services, and manage client communication.

We may use information to send service updates, improve the website, monitor analytics and performance, protect against spam or misuse, maintain records and meet legal, accounting or operational obligations.

Marketing messages are only sent where permitted or where you have opted in.

You may choose to receive updates, offers or helpful business and digital tips from ProOne Web.

You can unsubscribe from marketing communications where an unsubscribe option is provided or by contacting us.

Even if you unsubscribe from marketing, we may still send transactional or service-related messages where necessary, such as project updates, invoices, support responses, renewal reminders or security notices.

ProOne Web may use trusted companies for website hosting, database or CRM systems, email delivery, analytics, form processing, payment processing, domain registration, DNS, hosting, SSL, business email, Microsoft 365, Google Workspace, advertising platforms, support tools and project management systems.

These companies may process information only as needed to provide their services or support ProOne Web operations. We do not sell personal information.

Some service providers may store or process information outside Australia.

Where practical, ProOne Web will take reasonable steps to use reputable providers with appropriate security and operational standards.

Information is kept only as long as reasonably needed for business, service, legal, accounting, security or operational purposes.

You may request deletion of your information where legally and operationally appropriate. Some records may need to be retained for accounting, dispute, security, service history or legal reasons.

We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure.

No online system is completely risk-free. Do not submit passwords, credit card details, confidential credentials or highly sensitive information through general enquiry forms.

If credentials are needed for a project, secure credential-sharing methods may be arranged.

You may contact us to request access to personal information we hold about you or to ask for incorrect information to be corrected.

You can make a privacy complaint by emailing enquiries@prooneweb.com.au. ProOne Web will review and respond within a reasonable time.

Where applicable, you may have rights to contact the Office of the Australian Information Commissioner.

We may need to verify your identity before making changes, releasing information or responding to certain requests.

ProOne Web will take reasonable steps to investigate suspected data breaches.

If notification obligations apply, ProOne Web will act in accordance with applicable Australian privacy obligations.